• How do I submit a medical need?
• Is acupuncture an eligible medical expense?
• What information do I need to include when I submit a need?
• What is a “need”?
• When I see a new medical bill in my stream, how do I see its status?
• How long after a bill is processed is it paid?
• How long does it take for my bill to get processed?
• How can I see if/when my medical bill was shared?
• I submitted a medical need, where can I see it?
• What if I don't see my medical bill?
• Is there anything I need to do to make sure my bill gets processed?
• What is an EOS (Explanation of Sharing)?
• Can I print my Explanation of Sharing?
• What does "payment release" mean?
• Can I appeal the status of my medical bill? How?
• What if I disagree with the action taken on my medical bill?