Monthly Contributions made by credit card or ACH may fail for various reasons, such as an expired card, insufficient funds, or a bank or card issuer blocking the payment. If your Monthly Contribution fails, we will notify the Membership's Primary Member by email.
To resolve the issue, log in to your Member Care Portal and update your payment method. If the payment failure is due to your bank or card issuer preventing the payment, contact them to resolve the issue, and then update your payment method.
Once updated, you can make your Monthly Contribution directly from your Member Care Portal.
IMPORTANT NOTE ON FAILED PAYMENTS: If you were enrolled in auto-sharing and your Monthly Contribution payment failed, your funding will automatically revert to manual sharing until auto-sharing is re-enabled. To re-enroll in auto-sharing, visit the same menu in your Member Care Portal where you update your payment method. Refer to this article for step-by-step instructions on enabling auto-sharing. We highly recommend enrolling in auto-sharing and monitoring your Monthly Contribution each month to avoid non-payment, which can lead to an inactive Membership.
If you need further assistance, please reach out to the Solidarity Team at support@solidarityhealthshare.org.