Medical needs are not instantaneously displayed in the Member Care Portal after submission. Depending on the type of need submitted and the completeness of information on the need, some needs may take longer to display.
Once a medical need is submitted through the Member Care Portal, you will receive an email confirming a successful need submission. The medical need information is then sent into processing through our systems. The need information is validated for completeness and checked to determine if it is a duplicate submission (duplicates can be caused by multiple submissions from the Member and/or a Provider). During this initial process, your medical need will not appear in the Member Care Portal.
After the need information is validated and determined not to be a duplicate, the need will then be visible in the View Current Bills section of your Member Care Portal.
If you have questions about a medical need you submitted, you can reach out to our Service Experience Operations Team through a post in your Member Care Portal, or feel free to contact us via telephone or email.